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| - I've watched this place sink further and further downhill in the 15 years I've been coming, and I've finally decided it's not worth coming back. The only thing that has kept me coming as long as I have has been the food. I rarely get a bad meal here. What has gotten noticeably worse is the staff. They manage to outdo themselves with each and every new hire.
My last and final visit, I approached the counter smiling, and my cashier, a young and snotty girl approached the register from the cooking area and sighed in my face. She put her hands on the register and did not raise her eyes to even greet me. I gave her the benefit of the doubt... I'd probably feel like killing myself too if I worked at Wendy's.
"Hi! This is gonna be for here today", and she didn't say anything, or even click a button on the register. So I said it again, and she shrugged a little, so I continued with my order.
I then made the mistake of handing her a gift card that had less than the total of the order left on it. Her response: "Ugh, hole on". She then left me at the register for about three minutes, giving me time to contemplate how I'd reached this point in my life, and why I continue to put up with such inconsiderate people.
She eventually returned, with her iPhone in hand, and had the calculator app open. She looked at it and barked "You owe me $7.40!" (Never mind the fact that registers typically count money for you) I was just surprised she had a voice box to be honest. I then handed over a credit card to cover the rest of the total she had pulled out of thin air, and she turned to her fellow employees and screamed "Oh, how I do dis?!"
What can you do at this point but shake your head in disbelief?
I filled out their pointless survey off the back of the receipt, never got a response, but it's worth noting that as of this review they had a 95.5 inspection rating. Anyone that eats at Wendy's regularly knows that they cannot get lower than a 100 due to hiring "Safe Serve" certified employees, which automatically earns you a few free points. Take that as you will, but if you consider the cashier to be on the same mental level as the cooks, you'll understand how you get such a comparatively low score.
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