I was just here last weekend for new tires and had an estimated wait time of about 2 hours. While I was waiting I overheard another customer that came in after me talking on the phone saying she didn't feel like waiting 2 hours and felt that was ridiculous so she went and complained and they bumped her ahead of us that were there before her. As I continued waiting I noticed that most of the customers had all checked in after me. And I was one of the last customers to leave. As I spent my afternoon here the goal to getting your cars needs met is to make sure you complain if you don't you will be one of the last to get done.