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| - I've been to Akasaka twice. The first time was a pleasant experience to my recollection, but the second experience was horrendous - largely ruined due to the ABYSMAL service.
This was for Mother's Day weekend, so understandably the service may suffer a bit to account for more incoming business. But you have some basic expectations as a patron, and none of those were met.
I'll get to the food first. The portions were fine, and but the chef was fairly average. The angus steak didn't have much flavor, even though it's fairly well marblized. Flavor was on the lighter side in general. He burned up some of the onions served - it seemed like he was in a rush, so likely the heat was on too high. A lot of teppenyaki restaurant chefs would do light performances (setting onions on fire, flipping rice bowls) and the first time we tried Akasaka, the chef we had did put on a performance which was pretty cool, but no luck this time.
Now, if the service was adequate I would have rated this visit 3 stars if I wanted to even it out based on a better prior experience (or if yelp allowed me, 2.5), but what really stood out was the TERRIBLE service. We were stuck in traffic and we called in advance to let the restaurant know we'll be 10mins late (normally places hold the reservation for you up to 15mins, so we're just being courteous). Right at the ten min mark, I receive a phone call inquiring about our reservation (even though we called ahead - and I was literally in the parking lot outside of the restaurant).
The waitress tells us we're late, rushes us to our seats, and tells us we need to be out in 1.5hrs. She is hovering over us as we look at our menus... as if to pressure us into making an immediate decision. She's asking us for our orders within our first minute of looking at the menus. We had to specifically ask her to leave to give us a bit of time to decide (and really, we only took a few mins).
When we started to order, I noted to her that I would like onions to be excluded from my beef fried rice (this has been done before in my last visit, and all my other visits at other teppenyaki restaurants). She immediately goes "no we can't do that, there's no time the chef won't do it". Seriously lady? Look if you said it in a nicer tone like "let me check with the chef" or "that might not be possible given time, let me ask him", I'd be cool with that, but she very rudely goes "NO, we cannot do that, no" in a very terse tone. I turned to the chef on the other side of the table and asked him if what I'm asking for is possible and he goes "yeah, that's really easy, no problem".
That's not the end of it, the entire night she's doing all these little things to rush us along - collecting plates too quickly (when there was still clearly food on it), or providing really shitty service, like reaching for the tea cups from behind your head (both rude and dangerous). She also, in her haste to clean up and rush us, dropped some plates and spilled a tea cup.
Maybe the chef sensed our displeasure, because some other guy comes over to clean our plates makes a big show and says something like "we really appreciate your service, we really like that you've been so courteous". Absolute bullshit, and incredibly patronizing. If they were sincere and genuinely concerned about providing a good experience, they'd have the manager come up to apologize (not some other staff member). And for all her rushing, she took forever to get the machine to us (she also hovered over me while I'm paying the bill, and instead of giving me my receipt right away, runs off with the receipt). We finished our meal within the hour. This was a terrible experience.
I hope that this is a one off situation and that she isn't like this to other customers. But regardless, we're not coming here again.
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