I took my son here and next time I will see Della only! If you have a kid with an opinion of how they like their hair, Bob does NOT listen at all and only seems to know how to use clippers and do a standard clean-cut boy cut or buzz- so if that is what you want than fine. He got defensive and borderline rude when my son, and myself too, expressed displeasure at the cut but by then it was too late. He said that in the picture we showed him it was even shorter, but the picture and what he got weren't even close. Last time when Della did his hair she listened and he loved his haircut! Go Della, Boo Bob.