Awkward service, and weird restaurant layout.
The restaurant is like a maze. Not that it affected me, however I noticed a couple of customers get assisted back to their seats. The placing of the "burner" was a discomfort as well because you had to stand up to get to the last bit of the fondue.
Service was just awkward. I was reminded three times about the more expensive menu (up-selling much?). And being visited every 2 minutes to be asked how we're doing is annoying as well, especially when your mouth is full of food.
Im not too surprised by the service as it is a chain restaurant, and not anywhere near to being a fine dining establishment.
Food was alright, the fondue was quite bland. If their stock would be more seasoned, then it would have been quite good. Condiments were lacking in quality as well.
The chocolate fondue was better and more enjoyable than the savoury version.
Then again, you cant really mess that one up.
I wouldn't recommend this place for any event. Quite pricy as well for what your getting. I found it amusing as well how they try to get you to tip 15% of the bill when paying with visa. Even you click "Enter another %", it still pops up as 15%.
The owners must be quite greedy with their customers.
if you want fondue, spend the money and buy your own ingredients and have your own little fondue dinner. It will be much more enjoyable.