We bought a piece of furniture here in August 2012. The furniture was delivered to the warehouse and they called us to pick it up, then called us to explain that they had found mold so it had to be reordered - ok stuff happens. In early October they called to say the new furniture arrived, then got the pick up date wrong, requiring an extra trip to finally pick it up. There was additional confusion because the SKU's were different than the original furniture that was ordered. Yes, stuff happens, and when it does, find a way to make it right with the customer.