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  • Losing a furry family member that has been a part of the family is always very difficult for everyone, even the other furry family members. After my family lost my 18 year old cat we all had a hard time adjusting to the loss. After a mourning period, my sister had decided that to heal we should adopt another cat into the family. We had found this organization and really loved their mission and their websites made them seem outstanding (I even wanted to volunteer). I was very disappointed when I visited their facility. We had filled out an application online to adopt before coming in to visit their available pets. They were in the middle of changing facilities we were told at the time. There were many cat tunnels around for cats to play in, but they had a large amount of feces in them. A peek into the dog area showed a lot of feces as well. Previously working at an animal shelter, I know how important and also difficult it can be to keep these areas clean. I tried to give them the benefit of the doubt. I had found a cat that I believed from her biography online would get along with the other pets in my house (especially my other cat). The visit with her was very short and many of the employees and volunteers made no motions to come away from their computers to answer any questions or show us around the shelter. I had asked what the process would be to adopt the cat that we were interested in and was told that we would be contacted based on our application with denial for adoption or approval. We waited several weeks for any calls from them. My sister decided to take initiative and call them instead thinking we were forgotten. Many times we were told we had to wait to speak to the woman who was head of adoptions and that she wasn't there at the time we called. We tried calling back several times in hopes to talk to this woman who seemed to never be there. Finally during one last attempt, we were told we were denied (probably because we have a dog door for our dog, which we could understand why that would be of concern to someone who does not know what responsible pet owners we are). Friends that I had recommended visit this place have told me that they referred to my family as "crazy" because we were diligently calling for a follow up from the adoptions coordinator. I do not give this organization one star for being denied. I feel they deserve this for their lack of professionalism and unsanitary living areas for pets. If workers cant come away from their computers to greet eager visitors then at least they could come away from the computer to clean the feces off the cat tunnels hanging from the ceiling.
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