I had a completely different experience than the last couple of reviewers. I found everyone I dealt with there to be friendly and accomodating. The exam was pretty much right on time. The optometrist was thorough and actually gave a damn. He spent extra time and went out of his way to make sure my computer glasses were the right prescription for my needs.
The staff was friendly right from the start. Erin and Karen were polite and helpful. The optician who took care of me, Jason, was professional and especially accomodating. He never rushed me even though I was indecisive in picking out frames. I ordered the glasses on August 2nd and they came in on August 7th, so that was a day or so earlier than I expected. I went in to pick them up yesterday morning. Jason gave me all the time I needed in adjusting them for me and changed the nose pads to nicer ones (no extra charge). The glasses are the correct prescription for me and I'm happy with how well I'm seeing with them. Overall a very good experience that I would recommend.