Update.... I brought my phone back in, waited 2 hrs. They said two parts were broken in the phone and they replaced it free of charge. However, the phone was working perfectly fine prior to them replacing the glass. After the replacement, you couldn't hear unless the phone was on speaker and the battery life was toast. Honestly, I don't know anything about phones but, it was working fine and then had those problems. They gave me a free screen protector and a 90 day warranty and resolved the issues.