We've been using Puptown regularly for daycare and boarding since we moved to Charlotte a couple years ago and have been thrilled with the level of service that Kristen and the staff provide. Our 2 dogs always come home happy and wiped out from playing with the other dogs all day. Its so nice to check-in on them with the webcams throughout the day too! As soon as we have traveled far enough in the car that the dogs know they aren't going to the Vet, their tails start wagging because they know they're going for a day of fun.
By far though, where Puptown excels is the level of service and dedication. There have been multiple times where they have gone above and beyond what we expected to make sure our dogs were comfortable and well cared for throughout their stay. They have accommodated some of our oversights with scheduling mixups as well along the way, for which we can't thank them enough. We referred multiple friends to Puptown as well and we've all had great experiences.