If I could give Phil 10 stars I would. My A/C went out, and I was given a two week wait time by several other companies, and Phil was able to work me into his schedule much quicker. I stood next to him during his entire process and he explained what he was doing as he worked down the list of possible issues. He saw that it was a faulty connection in the unit and fixed the issue in about 30 minutes. In a day where all people want is transparency, Phil is the gold standard. If you want the best customer experience with a HVAC business in NE Ohio - call Phil. He's the only HVAC guy that I'll use moving forward.