I've been a member here since 2015, and it's generally been a good experience. The price has increased a few dollars each year (~$6 since I joined) but remains competitive among other massage therapy places in the area. Street parking is usually not too hard to find.
The front desk staff is usually very nice about getting you checked in and ready to go for your appointment. The waiting room is usually clean and calm, and has a selection of water and tea to drink while you wait. Because of the layout of the facility, you can sometimes overhear other customers and therapists in your massage room, but it generally doesn't bother me.
It is sometimes a pain to book, because they only allow scheduling over the phone and hold times can take forever. You usually have to schedule a few weeks out if you're looking for a specific person and/or a specific time. I have had one or two instances where I tried a new person and requested lots of pressure and the therapist did not meet my expectations, but management is good about addressing issues and following up to underwhelming massages.
I have been working with Ben for over a year and he is the BEST. He deserves 10 stars. I have a lot of tension in my shoulders and neck and he always finds the right spots to provide me with relief. He is great at finding places I didn't even know I could hold tension either, and he is the only massage therapist I have had where I actually enjoy carrying on a conversation. Every interaction is very pleasant, and I wish I could come more than once a month!