This is a tough review to write. The food was fantastic; I got the Frankie's #1 Burger with Poutine, and my girlfriend got the grilled chicken club. The first problem was that we weren't greeted as we walked in, although I got over that quickly. The food took quite a while to be ready, and once it arrived, we didn't see our waitress for another maybe 20 minutes. She gave us very small glasses of water which we finished quickly...all we wanted was a refill. It was 90 degrees outside, we each could have drank pitchers of water. We had to flag her down for the water refill, and she arrived (annoyed) with what was basically warm water. 10 minutes later we had to flag her down for our bill. Luckily, they have free wifi so the extended dinner wasn't a huge problem. So, all in all, the food was five stars but the service was one star. The other reviews seem to note great service, so perhaps I came in on a bad day.