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  • UHG - this makes me so sad. I really don't like giving 2 stars but unfortunately this experience warranted them. This Smash Burger is new to the neighborhood and my grandma wanted to give it a whirl for her Birthday lunch! I picked it up to take to her house because she doesn't like going out in this heat. I ordered two of their signature burgers with all the fixins' and one had no bun {just wrapped in lettuce} and a large fry. I waited about 15 minutes for the to-go order and as I left I had a weird feeling that something was not right so when I got to my car, I checked everything out. My grandma's burger was SO saucy and somewhat soggy {they literally JUST made it!}, and my burger wrapped in lettuce was cold and had zero veggies or sauce on it - just the patty, cheese, and lettuce. The fries were also cold - like real cold. I'm SO happy that I checked! I went back in, waited another 5 minutes for them to add the veggies and sauce to mine and left. I didn't complain about grandma's soggy burger or the cold fries because I was hungry and didn't want to wait any longer. Anywho, our experience here was VERY underwhelming and i'm so glad that my gut was right and I checked in the car because I would have been so bummed if I had gotten all the way to grandma's and discovered this. I would absolutely choose In-N-Out ANY day not only because their food is fast, hot, and fresh and the service is friendly but it is also half the price. We won't be back here!
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