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| - George Pappas is a great store manager. I walked in after having walked out from a competitor with sleazy used car tactics and it was refreshing to walk into a no-pressure sales room. George showed me what he had that would satisfy what I was looking for and then chatted with me like a friend while I was checking out the mattresses. I'm sure if I had asked, he would have let me alone but he was cool and available for questions. He offered me a free mattress cover with purchase but I told him I already had one that I was happy with, sheets too, and eventually he threw in a very nice bed frame at no additional charge. So far so good - mattress on sale, a free frame, and free delivery. The delivery was set for a day of my choosing. The delivery guys were in and out within 10 minutes. About an hour, hour and a half, after they left, I noticed the box spring cover was coming off the box spring. I called George right away and told him what happened, and he immediately said he would send out a new box the following Saturday. Cool. No arguments, no third degree, just we'll take care of it. And they did - no problems at all with the second box spring. And I'm extremely happy the idiot in the first showroom was such a jerk so I could truly appreciate George Pappas and Bedmart.
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