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  • Beware of their hidden fees!!! I wish I had read the Yelp reviews before I rented from this place! What a nightmare!! If you think the price is too good to be true, you are correct! I found them online for my Canada trip and thought I was getting a great deal. I read all the details, paid for the rental for a week plus insurance. The online site stated they will charge a portion for deposit and charge the rest when we pick up the car but the price stated online is the final price. Everything sounded fine until we landed in Canada. They forgot to mention that they are not located at the airport but we need to call them to pick us up from the airport. Another car rental company at the airport directed us to the location we need to go and call them to pick us up which is fine, no big deal. When they came to pick us up the shuttle driver does not even offer to help us load the bags in the shuttle or out of the shuttle when we got to their location. Then the front desk person tells us they can't give us the car until we have liability insurance that is mandatory which is not the same as the insurance we paid online. Apparently the insurance we paid online was just to cover us for damages on the tires, scratches to the car, etc which is BS! It did not say that online! So either we pay for insurance and get the car or we lose the money I already paid for and we get no car! We paid for the insurance which was more then the price we thought we were getting the car so the total cost was doubled. They also said when we return the car, we will get the deposit money back that I paid online. Well here we are 4 months later and I still don't have the deposit refunded. We called about 2 months ago and they said they are working on it but still no refund. This place is a joke! I will never rent a car from Payless Car Rental anywhere on Earth!
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