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  • Terrible customer service. I purchased a roundtrip ticket for $12 so I wouldn't have to worry about getting back to the airport. I got to my hotel (The Venetian) no problem but the driver was so rude. OK. Whatever. But what really made them deserve the 1 star is the fact that they are totally not about the customer. About 4 hours before my departure time I call the number provided to have me picked up. They then ask me what time my departure is and I say 8:18pm and the lady responds by saying "and you're just now calling?" I say yeah its a little over 3 hours before my flight which my receipt SUGGESTS a customer to do. She then insists that I'm wrong and that the receipt says to call 24 hours in advance. I'm holding the receipt in my hand and it says no such thing (I'm keeping my receipt for reference). So I try and explain that to her and she is rude as heck and so I just said the hell with it, thank you for nothing, I'll catch a cab. May have been easily resolved by just being more polite instead of rude and unhelpful.
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