I work in customer service for a living. I eat, breathe and dream it. One of the hardest things is when someone walks in around oh....10 or 15 minutes before you are about to close your door. What can you do. I force one more smile and treat them as if they are the first customer of the day. That's the industry I'm in. Last night I went into AT&T about 15-20 minutes before 7 knowing exactly what I wanted and ready to leave with a new phone. I don't think this sales guy could have been more dissapointed that we were there. I had a couple of questions that he couldn't answer as if I was speaking Russian. I literally had to ask my friend to disect and explain my questions for me so that he could understand them. Anyway, the worst part is they locked us in and when I asked my friend to please grab my water from the car, they wouldn't let us!!! They said if we leave, we can't come back in! It's an "auditing" thing is how the manager explained it. And by "explain" I mean her snippy rude response to my question "Uh...we need to get OUT please?" So you're telling me, rather than sell one more phone to a new customer tonight-which is the very reason you come to work every day-you'd rather close at 7pm. Obviously we left. They unlocked the door luckily. And I got a drink of water and no new phone. Weirdest display of company policy I have ever seen.