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  • Do not seek any service from Athena Marie Olson. I have been a customer of hers for nearly two years and between her and her office, I have never dealt with any service provider that is as ditsy, unorganized, unprofessional and ignorant as her and her team. The first time I had an issue with her team was almost a year ago when I realized that she had been taking too much out of my account. It ended up totaling $587.35 that she had overdrawn over a few months. When I contacted her about it, she chopped it up to "oops, an accounting error" and reimbursed me. It took me almost 2 months to be reimbursed and numerous follow up calls and emails. Had I not looked in depth to my account, I would have never noticed her stealing extra money every month. My mistake for confusing her and her team but I bought a car and moved within one week. I understand, a lot of changes for people who get simple things confused. It took me three phone calls and about three follow up phone calls from her team to just update their system. Every time her team member called me back, they had lost the information I had originally told them and I had to repeat myself again. Not sure if they are working on post-it notes over there, but it should not be that hard. The most recent episode is that she cancelled my coverage without properly notifying me. I changed my debit card number a few months ago. I did my due diligence and called all my auto payment providers. I thought her team was withdrawing directly through my checking account. I was wrong, and yes, that one is my fault for not catching it. I recently got a quote for insurance, just to compare, and the other insurance agency notified me I had a lapse in coverage. You can understand my surprise since I had never missed a payment with State Farm. I called Athena and she told me they mailed me letters to notify me. When I asked her what address she sent them to, it was my old address (the one it took 6 phone calls to update - or wait - they never updated it). No phone call from her letting me know they would cancel it...no email...nothing, no warning whatsoever. My record now shows a lapse in coverage due to her team not notifying me. Please don't make my mistake and go with another provider. You will be a lot happier than I am today.
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