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| - Where to start? I guess I'll start at the entrance. Donatos shares a building with Bojangles. Maybe "building" isn't the correct term, but hopefully it makes sense. That is a problem, because when you come in, you're just about smacked in the face by the menu, which is up on a wall. Not above the counter, but right in front of you - the counter is off to the side. This can be an issue because people waiting for food to go seem like they choose this area to stand, meaning you can't get a good look at the menu (which, as I mentioned is right in front of you in the first place). Strike one.
The staff is helpful - they offer to hand you a menu - but as with many places where you order at a counter, looking through a menu in your hands with people waiting isn't a great idea. Being able to look at something larger and make a semi-informed decision would really help here. Strike two.
Next up is the seating (should you choose to eat in). There are a grand total of twelve tables for two, which can be moved around somewhat if you are able, so you can make tables for four, six, etc. if others aren't using them. But if you can do the math, that's seating for 24 people, shared between Bojangles and Donatos. Add to that the fact that service is not fast - it took upwards of ten minutes to get my sub, and others who ordered before I did took even longer. Strike three.
As to the food: It wasn't bad. My sandwich was not huge - think a large ciabatta bun from Jack-in-the-Box, with a reasonable amount of meat and toppings. The only problem is that I ordered it without lettuce, and it came with lettuce, as well as a monstrous dollop of mayo, most of which was removed when I removed the lettuce. But the flavor wasn't bad. The pizzas looked okay, if a bit on the thin side. I also had a cookie, which was okay but for a crust that tasted a bit burnt.
The staff was helpful, except for being a bit on the slow side - since they were overstaffed and the oven-cooking took so long, they could probably cut back. And since the credit card machine spit out a receipt that prompts for tips, it ticked me off a bit. Also, pre-made salads in the cooler is a bit off-putting. Pizzas and subs are definitely the way to go here.
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