Horrifically rude staff. First, I called to see if they still engraved items that are purchased elsewhere. They said yes. This is after 2 x being left on hold. We get to Galleria Mall and they say we must have a receipt for insurance purposes. We have had plenty of Eagle Scout items engraved here a year ago, and they say it's a policy change . I then find my receipt on an email on my phone, as I ordered these items online . Things Remembered staff tell me I must have a paper copy. I ask them how I can print it in their store . They say they have no accommodation for that. I tell them I live in Anthem. At this point I ask then if they want to make a sale or not? Ridiculous. Don't tell me "yes" on the phone and then state your new policy once I drive 20- 25 minutes to your store. SMH!