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  • Shop with good intentions but not always the best execution. Not a bad place overall. The Service Managers are very friendly and easy to talk to. The issue with the business is the management of the mechanics. Usually in high volume chain stores like this, the pay for mechanics is a bit lower so you have a somewhat high turn over rate and therefore not allot of seasoned techs. I have taken 2 different vehicles there a total of about 6 times and most of those times the experience was positive. You just need to understand some things before taking your car there. Make sure you are as specific as possible with them and be nice and polite. We all get upset when our cars break down but telling them what is wrong while angry usually results in something missed. Be cautious of getting major work done there. If you are getting major work down, leave your car there and let them take as long as they want. Don't rush them! I would go back to them for basic services like flushes and even brakes but I wouldn't go back for major work. They aren't cheap at all and sometimes you will get a mechanic who rushes the job. One larger job I had done was installing a new steering rack in an 03 Crown Vic. They did a good job as far as I could tell but they were much more expensive than some other large well known shops I later discovered. I also had an 02 Dodge Ram that blew a lower radiator hope and I took it to have it looked at to see if anything else needed replacing along with the hose because I didn't have the time to go through it then. They said the radiator was bad which I didn't quite believe considering I put it in less than a year previous (yeah I should have switched the hose but didn't). I paid the diagnostic fee, brought the truck home and took the radiator out to inspect. It was totally fine (still like new) and by the stiffness of the bolts I can tell they never actually removed and inspected it. This was almost 2 years ago and still no issues with that radiator. So just be aware, I don't think they are "BAD mechanics" or anything, I just think they are a high volume place and they push their guys to mow through jobs as fast as possible. If I had to place blame, I would say it lays on the business model of jamming through jobs that the Brakes Plus Corp has put into place.
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