Star 1: Friendly staff, and always well staffed. Several PTs available also.
Star 2: Great open layout, with many options for traditional and 'modern' exercises, with a decent pool.
Star 3: Cardio Theater, in addition to an indoor track and a plethora of cardio machines on the first and second floor
Star 4: Even at peak hours, you can still get your workouts finished without being flustered
Other pluses: good juice bar, saunas, several class options, plenty of parking
Minor Nays: Closes at 7pm on the weekend, and at 11pm on weekdays.