My husband and I initiated service with this company when we first relocated to Charlotte. We were lured in by the inexpensive no-contract service.
We each went through several handsets in two years with this company and not by choice. They seem(ed) to upgrade their phones every few months or so.
If we had any issues with our handsets (even while they were still under warranty), we were often told Cricket could no longer replace the phones with the same model nor could they upgrade the software for the handsets. We would then be shown the latest handsets and told to choose one. There were a few times that we had to pay for handsets
This particular Cricket location was always crowded, no matter the day or time I went. A few times my daughter and I were able to get lunch while waiting to have my ticket number called.
Customer service here was usually a bit of a mess, with the set up being a desk at the back with two reps, one on the right with two reps, and one on the left with one rep.
In this age of identity theft, I was most uncomfortable to be divulging any manner of personal information while in such close quarters with other customers. Not to mention that anyone in the store who was listening could hear what was being said at any of the desks.
I elected to get my bill online which although detailed, was usually misleading in its confusing overlap with the previous bill, even if the previous bill had been paid on time.
This company bills in advance of service usage because it is pre-paid and no contract. When I chose to terminate service, of course there was no refund for the days of service I did not use.