Update, I was contacted by Holly who told me to take down my review, of course I said I stand by my review, and so in retaliation she is now billing me for the service call in May, which previously was free because it was a follow up, at a fee of $149.00. Call it what you will, I see this as "remove your review or I'll make you pay". Beware of this person, unfortunately she is the reason for the review, I really did like the people who built my pond, and I like the guy who works at the location and we've bought our fish and even some yard statues etc. from him. But she is just too rude.