Cox is so terrible. I've had them for a little over a year now. They're literally my only option where I live in Gilbert, otherwise I'd go back to Centurylink. Upon first setup, they had to come out THREE times just to figure out how to turn the internet on, find a working and useful modem and even the employees dogged Cox. How incompetent is it for an internet company not be able to figure out the internet? Now a year later, price went up and I called to get a new deal. They offered me $75 for internet and free basic TV channels and then some add on's for extra. I did the economy plan. A day later I decided against it and just wanted the free basic TV channels...every penny helps me right now. Then they said it was a fancy bundle and can't renegotiate. They can drop the TV but my cost will go up. So more money for less. Then the guy "highly recommended I don't drop". Seriously? I bet you do. Geez, what terrible service and awful experiences with Cox. Can't wait to move so I don't have to mess with them anymore.