Scam artist. reading other reviews is like deja vu. our water heater finally kicked the bucket, good thing we have home warranty (so we thought) under American Home Shield. long story short, AHS sent out 1st Choice who gouged us for an additional $500, claiming additional repairs were considered "modifications", and modifications are not covered under the warranty. you dont need to a genius to see whats going on here. 1st Choice knows that its easier to collect bogus charges from a customer than it is to collect from the warranty company. they claimed turning off the electricity, disconnecting and replacing perfectly fine water hoses, and reconnecting a drain line is considered a "modification". $500!!! wow. any clear minded person can see these are basic installation requirements, not modifications. stay away. but if you're a AHS customer, you may be forced to deal w these crooks. good luck!