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| - Had my weeding scheduled at the Bellagio and with the package came this company.
Over priced, terrible photos and the cheapest possible quality pictures. Went back and forth with a manager on emails trying to apologize we for the horrendous service.
Looking here and the reviews they have, looks like I'm not the only victim.
My wedding is gone and all the pictures and videos taken by this company are garbage. I'm also going to Better Business Bureau to file a complaint.
DO NOT USE THEM BY ANY MEANS. HIRE SOMEONE ELSE AND HAVE BEAUTIFUL PICTURES TAKEN ON YOUR WEDDING DAY. BE AWARE AS THEY WILL RUIN YOUR MEMORIES.
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Replying to the business response:
None of your offers make sense as the quality of your work is just unacceptable. Why would I want a HD copy of the amateur video you shot? That entire video is just useless, don't matter if is in SD or HD.
Now the pictures: same question: Why would I accept your offer to print the pictures in a better quality paper, when the actual pictures taken are just plain bad? Weird angles, terrible shots, closed eyes, people not looking at the cameras. Again, amateur work.
Your suggestion that I said I rather post a negative is also unprofessional, like the work you do.
At this point, all I can do is warn people not to fall for the same trap I did.
You should spend your time trying to improve the service you provide instead trying to fight all the negative reviews you get. Your service is terrible. Improve it and the reviews will get better.
The emails exchanged between us are very clear that I'm pissed and unhappy and you're trying to offer me some BS material and reinforcing in every message that I don't go to social media or make public reviews.
Again, I'm doing all I can to let people know what they should expect when using your services. I wish I had this chance prior to my wedding and none of this would happen.
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