| rev:text
| - Zipcar is really good. No, really good - seriously!
I am with them for the past two years and drove lots of their cars from many different locations.
Yes, unfortunately you have to move your ass if the booked car is not available - hence many locations besides those I'd like to get a car from. This happens often enough to notice and be prepared to spare some extra time getting to the other car.
Generally call centre people are generous enough to give a better car, though once I faced a girl who just did not want. So she gave me a Mazda 3 instead of a Mini - and I had to walk towards that Mazda from QQ to FCP.
Not fun, however, most of Zipcar folks are maybe the most helpful around - not only they always resolve the issues, they are also saying "I'm sorry" in the only correct way for the business entity - giving me money for the trouble.
Very, very smart. I seriously appreciate that.
My only complain is directed towards the acceptance of the, let's say, not quite civilized members by Zipcar. Honestly, how many times those lovely Civics and Mazdas look like a pig shack when you get them? Stinky, filled with garbage? Too many times, in my experience.
Complaining about people unable to return the car on time looks futile. Too many of us are unable to plan the lane change in advance, let alone estimate the trip and return time correctly - or actually drive up to the plan. That's too much to ask, I understand.
However, I always meticulously report any damage, hoping that the one who did that will be somehow punished, and maybe even banned from using the Zipcar later on - so the next time it will be cleaner, without ripped off handbrake, scratches and bumps all around, coffee spills and candy wraps on the floor...
I also hate it (very much hate it) when some miserable souls are booking a Mini or A3 for 15 minutes. So the car gets unavailable for a day, unless you book it in fractions before and after those photo session bookings.
Yes, certain people are rats enough to book a car only to snap some photos next to it - I've seen that, otherwise I won't believe it. Maybe making something like one hour a minimum booking time could help, eh, Zipcar? What do you think?
Otherwise, despite quite a punishing prices, I still take Zipcar for up to the daylong rentals for not too far a distance. More than that, it becomes completely uneconomical.
Oh, and also wanted to mention - Zipcar website is a marvel. And their iPhone app is a piece of crap. Just so you know.
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