I shouldn't say it but I will. Dear Apple, suck my left nut.
My first iPhone's speaker broke within 3 months. It was fortunately replaced on the spot after much back and forth.
My new 4s' power button is broken, an issue so common that you have now authorized replacements on the 5, but not the others (this is also what cost me my itouch).
Your Genius Bar tells me its a 2 hr wait despite the number of staff chatting in groups, laughing and saying "you're so bad!"
Other than the one staff member who told me that the flaw in your design (that you have acknowledged) is going to cost me $200 the rest of your staff today have been shockingly useless.
Disappointing service and disappointing brand experience.