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| - TLTR: food is average service is bad, can find many other AYCE sushi places in the area that are a lot better.
We reserved for 12 people for Dec. 26 dinner. I'm aware that it is challenging to take care of a group this size, especially during the holidays, but what happened is still unacceptable.
We made the reservation for 7pm, and was promised we will have seats together. We arrived about 6:50pm and was told that they accidentally gave out our table to another group with reservation at 7:15 because they didn't check the reservation details. We were told to wait for tables to open up despite of the other group only just seated and no food was served at the time. Then they ask if we are willing to split up, if not, it's 20 min wait. We wanted to sit together so decided to wait. No surprise 20min wait became 30min, then 40min. We got the table and sent in our first order at 7:50.
We were told we will get 10% off because of their mistake, but if only we all pay cash. In addition, we found out that they raised the price from 29.99 to 32.99 two weeks ago, which is not posted anywhere. Drink is included, but only soft drinks. Juice is extra.
Food came very slow, and sashimi orders are always short. We ordered 50 salmon sashimi (we are big group), we only got 20. This is one of the key factors when I evaluate an AYCE restaurant. Same with our orders of other sashimi items. Some other hot food orders (relatively less costly ones) came relatively fast and in huge portion......
The taste of the food is very average.
Also, last call was around 9:30, very early, especially considering we only started at 8pm and the food came really slow.
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