This is an updated review. After our bad experience a couple of weeks ago a representative from the restaurant contacted me to send us a coupon to try the pizza again. We ordered the same deep dish pizza, but this time without the extra butter crust. There was still a little butter flavor in the crust but overall it was better. I think maybe we're just not fans of this type of pizza. Anyway, our server, Carlos, was fantastic; the restaurant was very busy, and he was friendly and attentive. We didn't present the coupon until the bill came, so I believe the server's attitude and actions were just based on good customer service. So while I am not a huge fan of the food, I am impressed by their customer service and Carlos, our server.