I will admit I'm very selective about my coffee. I will go without if my only options are Starbucks or Tim Hortons.
What I do like about the place is they use organic milk, and have sugar free almond milk as an alternative..
The coffee however, is bitter and overpriced. I only go there if I'm desperate for a cup of coffee and my fave spot is closed.
Typically I don't need any sugar in my latte but at Balzac's I do.. Some of the staff are pretentious.. and i'm really not sure what there is to be pretentious about... it is coffee after all.