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| - Every 5-6 months I get an uncontrollable urge for a Super Star with Cheese. Only because it was my go-to burger growing up in So Cal and I have a tiny little spot for that burger in my heart. So, I got that urge this evening and headed on down to this Carls Jr. I've been to this one 3-4 times over the past couple of years - and have had similar experiences each time.
First, there were exactly 2 cars in front of me in the drive through. And exactly two cars in the parking lot - which were probably employee cars. 12 minutes after placing my order, I finally pulled up to the window. The car that was two in front of me had an ice cream shake handed to them and the one directly in front of me had a bag of goodies handed to them. Why it took so long, I have no idea.
The dude at the drive through needs to learn some customer service skills. When I drove up, he looked at me and mumbled "kldoidlp". I said "what?" He then said "ketchup?". No "sorry for the wait". No "hello". No repeating my order to me to make sure it was right. Just "ketchup?" I said "ummm.... sure". He told me my amount, took my card, ran it, gave it back to me, stuffed a few ketchups into the bag that he was holding in his hand and handed it to me with my receipt. He didn't thank me. He didn't say "F you", he didn't say ANYTHING. Simply handed me my bag. It's usually automatic for me to say "thank you" even when purchasing something, but I stopped myself this time. His name was Cameron (according to the receipt). Hey Cameron, buddy. You need some serious customer service lessons. Ask your manager or the corporate headquarters if maybe they could get you some training. Because you lost a customer tonight. And judging from the total lack of activity at 6:15 PM at your restaurant, I'm going to take a leap here and guess y'all can't afford to lose too many more customers.
The burger was good by the way. Just how I remember it. However, not good enough to overcome the horrible service.
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