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  • Fail! When it comes to customer service this Dunkin Donuts is a big fat F. Everyone (except the super cheery girl that makes the breakfast sandwiches) hates their lives and it shows. Last visit, the lady taking our order legitimately said to my boyfriend, "whoa, whoa, whoa" when he tried to order a simple large coffee after asking for a multi-grain bagel. Information overload for her I guess. Then she did not understand my request for six red velvet munchkins. Did not compute. On a prior visit, I inquired about a "Dunk-a-ccino" you know those delicious drinks that taste like gas station french vanilla cappuccinos (the fake ones) and I was told (by a woman appearing to be the manager, no less) that they don't carry those and maybe its a Baskin Robbins thing. Um, right. The very next weekend when I asked again, they magically had them - definitely asked if it was new arrival, and it - of course - was not. The best visit was when the most g-fab chick in the place (think Bone Thugs loving just rolled a J but probably graduated from a ritzy Catholic high school kinda girl) gave us a ton of attitude and then didn't fill any of our drink orders. Next to worthless. Now, what do I expect from Dunkin Donuts? Especially one in Avon... I don't know, but I assume it involves a smile and the ability to remember a coffee order that involves only "cream and sugar." This isn't Starbucks. Parking is limited out front. But! There is a drive-thru. And! The DD is connected to the Circle K gas station (get you a Polar Pop).
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