This hotel is beautiful and very clean. Our room was great. They have a free shuttle service that will take you within 5 miles. This seemed like a great thing until I went to get groceries and became stranded at Trader Joe's because no one told the shuttle driver that I had called. The same thing happened the next night. One morning I had to get to a class down the street and the driver just told her he could not take me and started driving off. he was loading up only two other women who were going to the same place so I told him I was going there too so he rolled his eyes and told me to get in. not very professional drivers. The food was ok at the graze bar. Heather was our server who was MIA most of the time. We had to get our own waters and the fries were cold when we got them. Not just room temp but actually cold. I will order out next time.