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  • We've been going to Thomsons for brunch and have always had a great experience. Friends from out of town were coming in for the Folk Festival and we wanted to get together for our favorite brunch. I looked at the Hyatt website and double-checked the hours... we were good to go. We arrive and find that the restaurant and lounge are closed until September. They did offer a make-shift, scaled down brunch in the hallway on the second floor but definitely not even close to the normal experience. And then, to make things worse, we watched staff bring in a box of Cinnabons and dump them onto a tray. Way to kill the illusion of a Thomsons brunch! Unbelievable that they couldn't put something on their website notifying the general public of the closure. I sent an email to the hotel and a manager responded that they have taken steps to inform their guests (?) and that they pride themselves in providing excellent customer service. (?!) Ummm, I beg to differ. We WILL NOT be going back... ever!
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