I love the staff & services here! I actually travel out of my way to take my cat there-I don't trust any other grooming services. My cat doesn't much like pampering time but Tails Up are so patient and kind to her it takes what would otherwise be a traumatic trip for her to being just an unhappy outing. I recommend Tails Up to anyone who needs grooming services by people who love your pet as much as you do!