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  • Every time I go to Chicago, I try to hit Portillos at least once. I was so happy they opened some here. Our first visit to the N. Scottsdale store was so-so. The staff was good and the food as expected, but not impressive. The Tempe store just opened a few weeks ago so my son and I decided to go. We should have gone to Smash burger around the corner. First, the place is on the NE corner of McClintock and Rio Salado. It is NOT really attached to Tempe Marketplace unless you park by the Imports store and walk through the breezeway to the restaurant. if you go, do this, because the parking lot is a total disaster. The lanes are too narrow for two cars to pass each other, so when (not if) somebody ignores the arrows and goes the wrong way, everything gridlocks. If you drive a pickup, don't park there, as it takes a 50 point turn to back out of the narrow spaces. After parking my truck in a spot more sized for for a smart, we walked all the way around the drive thru (which should have been on the other side of the store) and through the patio with too many tables to the line at the cash register. They have two lines, and a nice big easy to read menu on the wall. the problem is, there is a lady standing there that hands you a menu in size 4 font and expects you to figure out what you want before going to the register and while she is suggesting stuff to eat. I was told " Please step aside while you make your selection, as the lines grow pretty fast. I don't want you to feel rushed." Really. At that point I felt rushed, told her so, and after looking behind me to see NOBODY in line but us, I walked up to the register, ordered something quickly without looking at the whole menu, and then stood in the throng of people at the pickup counter waiting for their numbers to be called, because you CAN NOT hear them in the dining room area. I guess they don't want you to get a table until your hands are full of trays of food. I can understand not taking a table while your family waits in line, but once you order, it's fair game. The Chicago Dog was bang-on perfect, the burger, was sort of bland. I'll go back, but only for lunch, and not for a dog or a burger, Teds Hotdogs beats Portillos, and Smashburger and Burger Rehab are the only place to go for a burger in this town. If you're gonna enter a new market, be sure you bring what makes you good at home.
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