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  • Under new management and wow, they are terrible. Spring rolls full of BURNT vegetables. They reeked like burnt food so bad when I opened the box. First one was barely edible, I gave up. Second one was absolutely disgusting. Ripped it open to find everything inside was charred to a crisp. REEKED like burnt food. I've eaten a million spring rolls in my life, that was NOT normal. Called them up to complain and ask for a credit on my file for my next order. Had to speak to FOUR different people as their English was so bad. Here was my conversation with the "owner". Me: "I picked up take-out 20 minutes ago, my name is Amy. My spring rolls are completely burnt inside and smell terrible. They are inedible." Owner: Long pause. "Not burnt. Black Mushroom! It's Black Mushroom!" Me: "Excuse me? I'm not an idiot. The vegetable inside this spring roll taste like burnt sh*t and are black from being burnt beyond recognition. Everything inside the spring roll is BLACK!" Owner" "Wait Okay?!" Person 2 and 3....repeated same thing. Ridiculous Person 4: "They are black mushrooms ma'am, it's not burnt." Me: "WHAT? Are you kidding me? I know what burnt food looks like, smells like and tastes like! You either give me a credit on my file for spring rolls if I dare to come back or I post this on Yelp and you take your chances!" Person 4: "okay, we can't give credit. we give free spring rolls next time" I had to tell him to take my information and put it on my file. I doubt he even bothered. The spring roll was disgusting and never in my life have I encountered a spring roll like that. I don't know if I will bother going back to this Thai One On location. It has TERRIBLE SERVICE and their kitchen is awful. How hard is it to sautée some vegetables for a spring roll? I don't know what is going on in Toronto but more often than not my restaurant experiences end up with disgusting food or the wrong order. This city needs a serious restaurant over-haul. Spare yourself. Save your money. Go elsewhere. These people are rude and couldn't give less of a crap about your experience at their establishment.
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