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  • Great food, awesome location, fun atmosphere, POOR CUSTOMER SERVICE. I've used this as a place this past year to want to take friends or family visiting me in Cleveland but couldn't have been more embarrassed this last time. When we went in and put our name in, the hostess looked on her chart and told for us to follow her. As she acknowledged us as we start to follow her and again acknowledged after she seats us, we are then told by a server when we are getting ready to order drinks that we weren't allowed to just go and sit down on our own. Short hostess with calf tattoos had us follow her and then said our server would be with us... So our group walking in and "sitting on our own" was not the case. Knowing she made a mistake and accidentally sat my group of visitors in front of other people, the hostess did what she felt was right... She lied to her boss and claimed that we cut in line rather than admit to an honest mistake. We would have had zero issue waiting in line after the mistake, but making us look like assholes because of a hostess not paying attention was very frustrating. I have not been back in 3 months, but will still go to their other locations. As stated, great food and fun atmosphere, but the numerous errors in customer service over my times here and the hostess lying to a supervisor claiming that we were in the wrong is a deciding factor that will make me choose other options down this busy strip. Our group was not some bunch of drunk assholes either as you may be assuming, we simply just did as we were told and followed the hostess. Silly in perspective, but it was very embarrassing getting stared/glared at when we were doing as told. We put our names in and they said it would be an hour (8 tables open and 2 groups standing in line at this point), and we did not receive a call back. The new Buffalo Wild Wings does not have this quality of nachos, but they did just fine even with an inexperienced staff. Honesty and Integrity leave a lasting image, and if a simple mistake could not have been resolved... Do they really give a shit about you, or do they just know you're in downtown CLE so take it or leave it?
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