My 2008 Kia Sedona had a recall so I called to make an appointment. I also had a jammed seat so I figured I would get both issues taken care of at the same time. I was advised if my seat was an easy fix there would be no charge. If it was more complicated they would have to charge me. Fair enough. I brought my car in at the scheduled time. I was told 2 hours so I decided not to wait. No shuttle was offered so I called for a ride. Over 4 hours later I received a call that my car was ready. I showed up and they were just finishing drying my car. I was handed my keys and was told my car was washed, recall fixed and my seat fixed. No charge. I was not given any paperwork for what was done on my car. I thought it was odd but figured it was because I wasn't charged anything. I was thrilled. The next day I needed to take my seats out. My seat was still jammed!! I called immediately. Was told the Service dept was closed but a manger would definitely call as I should have been given paperwork on what was completed and she also said it was unacceptable that I was told a service was preformed and it wasn't. I am not even sure if the recall issue was completed. I never received a call from the manager of the service dept. I am extremely unhappy with the (lack) of service and follow up. I will never again go back. They obviously don't care about their customers.