I had to take a star away. I ordered take out, everything cool, they told me 15-25 mins. I waited with anticipation for my food to be ready at my home and super excited to get my food. I got there about 30 mins later and they didn't have my order. I showed them the number I called and remember the name "Ryan" who took my order. They just didnt push my order through which is OK, mistakes happen. As someone who works in the food industry though, I have high standards for customer service so I didn't appreciate having to wait 20 more mins for my food. I would of been more happy if they gave me a free dessert or something lol. I mean that's what I would of offered. Oh well, even places like AA can't be perfect.