Hello Yelp! I am a "trusted Yelper." You can take down my Mapfre Yelp and use any excuse you want. I happen to have had and sought to describe a "firsthand customer experience," with the business. That's why I have given this office 1 YELP STAR. I have a firsthand experience through one of their customers.
Without naming names, one of their pill-popping drivers was high as a kite and crashed his big truck into my VW Beetle. Neighbors all saw the aftermath and watched as their dazed driver backed his truck off my poor car and tried to flee. He actually ran into his apartment across the street. Why would someone who was innocent of negligently causing an accident run off when concerned neighbors started snapping pictures of him and his truck as he tried to get away? This idiot ADMITTED GUILT TO THE POLICE AT THE SCENE. I have it in the police audio transcript that I ordered.
But being such a high caliber Mapfre customer, this guy immediately disappeared and even the nimrods at Mapfre couldn't get a hold of him. He was hiding out. Eventually, after going on Facebook and Twitter to complain to Mapfre social media. the horrible, cold-blooded adjuster called and sent me a letter stating that her client was NOT LIABLE for this crash! HE ADMITTED IT TO POLICE! I will get my money eventually and their DUI-driver will wish he had never even decided to lie and cause great harm to me and my son.