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  • Had a very pleasant experiencing working with the guys Adam and Chris at Thick Bikes. My bike was hit by a truck that backed up into me because he didn't see me stopped behind him. These guys were experienced with this kind of situation, helped me draw up a quote within a couple of days, and were knowledgeable and no-nonsense about the situation. They even helped me out by reassuring the guy who had hit me when he showed up at Thick Bikes to verify that my bike was worth as much as it is! Once I gave them the green light to go through with the repairs, they were done in under 24 hours. I was so happy to have my bike back quicker than expected. The guys were super friendly throughout the whole transaction and I would not hesitate to come back here in the future for tricky repairs. Also, I will add that they use a combination of both email and phone to communicate with you when dealing with repair jobs. They sent me the repair quotes in an email and we were able to discuss a few details about the repair via email as well. I found this to be a very helpful feature -- thank you guys for operating in the 21st century!
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