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| - Date of Incident: 06/11/18 7:00PM-7:52PM
Cashier #: 408724
Store Leader: Jim Rigsby
Let me just start this off by saying that this was the first time in a long time I walk into a store during business hours and it sends chills down my spine. The entire store was void of any customers and staff when I first had arrived, didn't even notice the one cashier at the front when I made my way in deeper; dead silence. I made my way to the cat area, browsing the litter boxes and most of them were either missing lids or broken at discounted prices (I was lucky the one I did end up getting was functional) I then needed help to see if they had the dark brown one I had originally wanted that was missing a lid, had more in the back. So I walked towards the front after ten minutes to see if anyone had come out from hiding. That was when I noticed the one cashier (Randall) and asked if he could help. His response was "Umm, sorry I can't." Obviously this alarmed me as I replied, "Excuse me? Why not?" and he tells me that he can't because "they are doing something in the back and I was told to not move from this spot and watch the store while they are gone." Again, I'm just standing there dumbfounded wondering why on earth the team lead/manager directing him to do this is comfortable loosing money for the company. The solution would have been to have at least two people watching the store so that if someone needs assistance, it can be done. So I asked him, "So do you know what time they will be done?" he responses, "No." At this point I just submit, not wanting to start any drama and told him "That's fine, I'll just gather up the rest of the things I need and by then they should be done. Will you help me once they are done?" and he responses, "Yeah, I'll come meet you over there." So problem solved; or so I thought....After gathering all my things and starting to here some commotion after some time I walk my way to the front of the store again, only to catch a glimpse of Randall watering an animal's cage. I get to the area I had met Randall earlier and see two lady coworkers messing with some carts and I call out to them. "Excuse me, I just need some help." The woman who ends up being my cashier for the evening approaches and I tell her I need help but also breaks down what had happened to me earlier, explaining how upset I am to be ignored. She responds with, "Yeah, no. I'm sorry. But he also probably just forgot." No, I'm not sorry because when it is acceptable for a paying customer to be forgotten in the first place? If that was so, then where was my apology from Randall on that because it didn't happen. I don't NEED to give my money to a business with such lousy customer service and the sad thing for you, this business looses money. Randall now hears us talking from a few feet away (probably remembering me now) and walks over asking what's going on and instead of simply pointing out that he was to help me earlier and forgot, she passes the torch to him asking if he will help me and he responses, "oh yeah, sure!" as if I'm just a new freaking face he has never seen in his life. (In all honesty, she could have helped me instead since I already had issues with him in the first place). Now as I turn to walk away with him I catch wind of the my soon to be cashier mumbling something to another coworker (who was blonde) mumbling and I hear the words "she/he is such an asshole" Now I don't know if that was direct at me or him, but in either case neither me nor Randall would be assholes. He just needs to work on his customer service and I was just simply needing assistance and had been ignored since the minute I walked in. So frankly, the word 'asshole' shouldn't have even escaped her mouth. I looked over the minute I heard it to see the coworker she mumbled to looking directly at me, with a petrified look on her face as if to imply 'oops, got caught'. I would appreciate it if the Store Manager looks into this matter and discusses this with their team so that this location can improve upon customer service.; I spent $178.24 for a poor one.
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