There's nothing inherently wrong with the ice cream; in fact it's good although a tad too sweet. My two star rating reflects the ice cream's pretty descent, and tastes "good enough", but why does every visit take 30 minutes?? Every time I go there there's maybe two or three people in front of me but it takes 30 minutes to take care of 3-4 customers. It's not a big deal if people working efficiently, and quite honestly they are often understaffed, but every time I go there the line isn't that long but it takes insanely long to get your ice cream. Fast forward to my last visit which prompted this review. I hadn't been there since last summer, but still thought of it first when I wanted ice cream on a hot day. There was one couple in front of me, that hadn't been served yet. The single employee that I saw was on the phone ordering supplies. Although instantly I thought that some kind of thing that should be taken care of later or, this person should've been trained to know to take care of the people that see you first, but anyway I chose to except what I saw. After 15 minutes and the people in front of me haven't been taken care of already I gave up and left. Pretty pathetic, probably they deserve one star but an extra star because the ice cream doesn't suck