I was shocked to see the previous review. But then again, I've never had any store, big or small, let me tell them when they were coming. The best you can get is "morning" or "afternoon". My experience was the complete opposite..I could not get over how friendly, knowledgable, and accommodating they were. My handyman and other workers at my house had been talking this place up for years, and when I finally went in myself, I was greeted at the door, helped through choosing my purchase, and check out person was very friendly. They had a great selection, and the store is very well organized and clean. I'd recommend this hardware store to anyone!