This place is just not ideal. stayed for a wedding and were driving in from just outside of Chicago (about 2 hr drive). To set the mood, the wedding shuttle left the hotel at 3PM, check in is supposed to be at 3pm. I called about 745AM reminding hotel of early check-in request. Reply I received was that there was no room for me at this time and they will call me when one becomes available. I basically asked them "what now". Their recommendation was to start the commute to the hotel after they called. Thank goodness I didn't, they finally called close to 1 saying they had a room for me. Very frustrating and very limited problem solving from front desk staff. Once I arrived, the person checking me in was very confused about our reservation since it was booked by someone who wasn't me checking in. The front desk person assigned blame to me and said "don't worry we fixed it". I explained there was nothing to fix...when the reservation was made we made it known a different person would be checking in than the one reserving...all names were provided in order to prevent chaos but I guess that didn't cut it for this staff...also rates are nuts. Wedding block and a hotel on a strip of car dealers was $189/night. Insane.