Buca di Beppo - We were at the Westlake location on Easter Sunday. It wasn't crowded. The service was about average but the food was the worst Italian food I've ever encountered. Cleveland has many excellent Italian restaurants but this isn't even close. Let me explain - the salad plates were hot and I mean like they just came out of the dish washer hot; there were 4 adults and we spent about $125. The best thing I can say is that we bought gift cards ahead of time so had fuel perks from our grocery store. We ordered one meatball and it was cold in the center; the chicken prosciutto was warm but there was almost no prosciutto in it; we ordered broccoli and the server came back to tell us they were out but we could have mashed potatoes instead - who ever has mashed potatoes with pasta; we also ordered alfredo and it was incredibly bad - it was as though it had sat out on a counter for a long time, the sauce was congealed and completely inedible. Couldn't locate the manager on duty if there was one so we couldn't register our unhappiness with the meal. When I got home I sent an email to Buca listing the above and was told someone would be in contact with me from the restaurant - I'm still waiting. Interestingly enough, I was at the beauty salon today and we were talking about what we did in the way of eating on Easter Sunday and I mentioned this and the woman next to me said she'd had a similar experience but didn't complain because it would have had no results and the woman working on my hair said she would never, ever go back after having two bad experiences. I can guarantee I will never, ever go back. It was a horrible meal.